Client

Directorate General of Defence Purchase (DGDP), backed by the Bangladesh Army

Duration

2018 – 2019

Project Summary

This project involved the design and implementation of a soft switch with a Multi Service Access Node (MSAN) for 68 E1 + 130 CO Line + 112 GSM Gateway + 960 SIP Trunk + 11700 Subscribers (IP + Analog) Capacity. Initially intended for seven cantonments, the scope was later expanded to encompass 25 geographically dispersed cantonments. The project aimed to create a unified communication and collaboration platform that integrates with the existing infrastructure.

Primary Products Used

• Mitel MiVoice MX-ONE
• Mitel Micollab
• Inoteska GSM Gateway
• VMWare ESXi
• Mitel Border Gateway
• Mitel CMG Suite
• IP Phones
  • Mitel MiVoice 6873i
  • Mitel MiVoice 6865i
  • Mitel MiVoice 6869i

Challenges and Solutions

Expanded Geographical Scope

The most significant challenge arose when the client expanded the project scope from 7 to 25 cantonments. This amplified the complexity of connecting widely dispersed regions, each with varying telecommunication infrastructures. The solution involved restructuring the Centralized Hybrid IP PBX Solution to accommodate the increased scope, integrating 1+1 failover for both IP network and E1 connectivity.

Tender Competition

Acquiring this project entailed intense competition in an open tender process. It required balancing technical compliance with cost-effectiveness to present a compelling proposal. By meticulously aligning our proposal with all the requirements and presenting a cost-effective solution, we outmaneuvered competitors and secured the project.

Integration with Existing Infrastructure

To ensure seamless integration with diverse existing telecommunications setups across all 25 cantonments, we had to deploy a flexible and adaptable approach. The Centralized Hybrid IP PBX Solution was designed to accommodate 21 nodes, 10,500 Analog Extensions, 2,100 IP Extensions, 66 UCC Endpoints, 82 E1, 84 GSM Gateway, and 156 Analog Trunk.

Training and Skills Transfer

A key component of the project was upskilling the client’s team to maintain and troubleshoot the system. With dedicated training sessions, 15 engineers and 46 technicians from the client’s team were made capable of independently managing the system.

Recruitment

To ensure the company had sufficient resources to undertake the expanded project, we led a recruitment process to bring in competent engineers, technicians, and other officials. This strategic move bolstered our ability to execute the project and future ventures.

Outcome

The project, despite its expanded scope, was completed successfully, meeting 100% of the client’s requirements. The Centralized Hybrid IP PBX Solution is fully operational across all 25 cantonments, providing a unified communication and collaboration platform. The client’s team, now equipped with necessary maintenance and troubleshooting skills, adds to the overall efficiency and productivity of the organization.