When you’ve got a Home windows Hiya-compatible machine with facial recognition, such because the Floor Professional 11 or a third-party webcam with an IR scanner, you may encounter an issue with biometric authentication after putting in this month’s safety updates for Home windows 11. Within the assist doc for KB5055523, which was launched on April 8, Microsoft acknowledged points with Home windows Hiya.

In line with Microsoft, Home windows Hiya facial recognition or PIN stops working after performing a system reset whereas holding native information. As soon as again on the login display, affected programs present an error message claiming the consumer’s PIN is just not accessible or “one thing went incorrect with face setup.”

Right here is the complete description:

We’re conscious of an edge case of Home windows Hiya subject affecting gadgets with particular safety features enabled. After putting in this replace and performing a Push button reset or Reset this PC from Settings > System > Restoration and choosing Preserve my Recordsdata and Native set up, some customers is likely to be unable to login to their Home windows companies utilizing Home windows Hiya facial recognition or PIN. Customers may observe a Home windows Hiya Message saying “One thing occurred and your PIN is not accessible. Click on to arrange your PIN once more” or “Sorry one thing went incorrect with face setup”.

It’s value noting that the issue doesn’t have an effect on all customers resetting their computer systems. Microsoft says the problem is barely noticed if System Guard Safe Launch or Dynamic Root of Belief for Measurement (DRTM) was enabled after putting in the April 2025 safety replace for Home windows 11 model 24H2. It additionally doesn’t have an effect on programs with Home windows 11 model 23H2 or older.

Fortuitously, bypassing this drawback is simple. Simply comply with the on-screen directions to re-enable your PIN, after which arrange facial recognition as soon as once more from the Settings app.

Talking of different bugs, Microsoft lately acknowledged a Home windows Replace error on Home windows 10 programs. That bug has a quite simple answer: simply ignore it, and it’ll go away.