HubSpot is a well-liked buyer relationship administration platform with sturdy free and paid options that assist streamline complete gross sales and advertising methods. Its customized pipelines and exercise monitoring make it simply scalable to suit any group’s gross sales and buyer administration wants.

HubSpot stays a top-rated CRM for buyer assist and integration capabilities Nonetheless, in case you want software program with extra superior know-how and reporting options, different choices can be found.

Pricing

• Free CRM: Free for as much as 5 customers with contact administration, quotes, stay chat, and extra.
• Gross sales Hub Starter: $15 per seat per 30 days, billed yearly, or $20 when billed month-to-month.
• Starter Buyer Platform: $15 per seat per 30 days, billed yearly, or $20 when billed month-to-month. This plan consists of entry to Advertising and Service Begin Hub.
• Gross sales Hub Skilled: $90 per seat per 30 days, billed yearly, or $100 when billed month-to-month, and a one-time $1,500 onboarding payment.
• Gross sales Hub Enterprise: $150 per seat per 30 days, with an annual dedication. A one-time $3,500 onboarding payment applies.

SEE: For extra particulars about HubSpot’s choices and pricing, try HubSpot’s Product and Providers Catalog.

Key options of HubSpot

Name monitoring

HubSpot’s name monitoring system permits customers to position and report consumer calls straight from the browser platform. This technique routinely logs and tracks every name to the proper buyer profile. It additionally prioritizes outbound calls, enabling gross sales reps to begin each day calls sooner and start promoting quicker.

Gross sales playbooks

HubSpot’s gross sales playbook software program equips gross sales reps with interactive gross sales performs, scripts, guides, and extra. Customers can customise the playbooks to align with their group and promoting model. The software program additionally offers actual gross sales knowledge, drawing from structured notes and multiple-choice questions and solutions.

Dialog intelligence

HubSpot’s dialog intelligence tracks gross sales rep efficiency on buyer calls and offers teaching ideas based mostly on data-driven insights. Customers don’t want to change dialing software program or waste time coaching on a brand new calling service. This function works with HubSpot’s calling instrument, Zoom, JustCall, Kixie, and extra.

Gross sales analytics and reporting

Customers can select from dozens of pre-made report types or customise their very own to view enterprise analytics. The stories show pipeline income, particular person gross sales progress, or goal attainment. HubSpot’s analytic function permits admins to watch gross sales actions and create distinctive teaching insights. This instrument advantages companies of all sizes, together with small companies that have to determine market and buyer patterns.

PREMIUM: Discover a full CRM function comparability.

HubSpot professionals and cons

Options to HubSpot

HubSpot’s dashboard and pipeline customization have limitations, and its larger assist tiers and add-ons will be pricey. Some options, like Pipedrive, Zoho CRM, and Creatio, provide comparable core options of their free tiers with extra know-how options..

When researching the best CRM on your group, first take into account your funds, whether or not the software program makes a speciality of your trade, and it scales to fulfill the scale and desires of your corporation. For our full overview of options, see our HubSpot Options web page.

DOWNLOAD: Examine the highest CRMs for small companies.

* Pricing particulars are based mostly on annual subscription charges. Completely different charges could apply for per-month billing.

Pipedrive

Pipedrive is a user-friendly CRM recognized for its visible pipelines that simplify gross sales processes. It’s a nice possibility if you need sales-focused software program with none extra advertising instruments. Though Pipedrive doesn’t provide a free-for-life model, its beginning value stays aggressive. For a better look, try my detailed comparability of Pipedrive and HubSpot.

SEE: For extra data on Pipedrive, try my Pipedrive overview.

Zoho CRM

Zoho CRM affords gross sales and advertising options, just like HubSpot however locations a larger emphasis on social media advertising and on-line lead era. The platform is straightforward to navigate and affords extra superior knowledge and forecasting options than HubSpot. I’ve a full comparability breakdown of Zoho CRM and HubSpot that I like to recommend trying out.

SEE: For extra particulars, discover this in-depth overview of Zoho CRM.

Creatio

Creatio is a no-code platform that helps advertising, gross sales, and repair groups. It affords end-to-end gross sales administration instruments to fully automate workflows. Whilst you can simply customise Creatio with none coding experience, it doesn’t present a free model of its platform. In order for you a free CRM with much more AI performance, I like to recommend HubSpot over Creatio.

SEE: Need to know extra? Learn my overview of Creatio.

Evaluate methodology

To overview HubSpot and its choices, we used our inhouse rubric of standards that we take into account most essential for assessing basic CRM software program. Subsequent, we in contrast HubSpot in opposition to trade requirements on this scoring instrument. We relied on HubSpot’s personal on-line assets and integrated actual consumer suggestions and rankings.

Beneath is the breakdown of the standards used to attain HubSpot:

• Value: Weighted 25% of the full rating.
• Core options: Weighted 25% of the full rating.
• Customizations: Weighted 15% of the full rating.
• Integrations: Weighted 15% of the full rating.
• Ease of use: Weighted 10% of the full rating.
• Buyer assist: Weighted 10% of the full rating.

FAQs

Is HubSpot an excellent CRM?

Sure, HubSpot is a well-rounded and accommodating CRM answer that continuously ranks extremely in CRM guides. As considered one of the highest CRM software program suppliers, HubSpot helps companies determine leads, nurture relationships, and achieve priceless perception into enterprise methods. It helps end-to-end gross sales processes and affords scalability to fulfill the wants of firms of all sizes and industries.

How a lot does HubSpot CRM value?

HubSpot pricing begins with their free CRM, which incorporates options like AI capabilities, contact administration, deal pipelines, assembly schedulers, and stay chat. From there, pricing is per consumer or seat. The Starter tier prices $15 per consumer, per 30 days.

What options does HubSpot CRM provide?

HubSpot offers a number of options, together with:

• Segmenting incoming leads based mostly on preset scores.
• E mail monitoring.
• Customized reporting dashboards.
• Social media integrations.
• Help for a number of currencies.
• E-signature assortment.
• Particular person gross sales consultant productiveness monitoring.

How does HubSpot examine to different CRMs?

HubSpot stands out by providing extra free instruments, AI performance, and integrations than most CRM suppliers. Its advertising, gross sales, and repair options cater to industries akin to banking, hospitality, e-commerce, B2B, and know-how. Nonetheless, HubSpot’s higher-tier plans are considerably costlier than these of its opponents.