Modern IT departments are wrestling with a sprawling array of automation and operations tools, often numbering in the dozens or even hundreds. This complexity makes efficient management and integration a significant obstacle, especially as organizations accelerate their investment in hybrid IT ecosystems, cloud services, and cloud-native application modernization. To help overcome this “tool sprawl” and its impact on productivity, enterprises are working to establish a common environment for orchestrating and managing critical IT processes—a “unified IT automation platform.”To understand the
