Popping out of The Crash, we understood the issue extra deeply—as a result of we’d lived it.We had stretched a working bot to cowl a brand new use case and information supply—and watched it pressure below the burden of unclear expectations, sprawling content material, and retrieval blind spots. However these laborious classes gave us the readability to regroup. We didn’t want to start out over. We wanted to design with intention and sharper focus.This section is the place we cease assuming, begin scoping tightly, and make intentional selections that replicate the realities of our information, customers, and targets.AI problem: Assemble a chatbot that ca