Microsoft Groups is likely one of the most generally used instruments for on-line collaboration and communication, particularly in enterprise environments. This additionally signifies that any drawback with the software program has the potential to influence many purchasers and workflows. Up till now, the Groups troubleshooting course of was pretty guide and cumbersome, however Microsoft is now seeking to resolve this situation with a brand new “Groups consumer well being” dashboard for admins.

If a Groups occasion now faces any form of disruption, Groups directors and helpdesk groups can use this dashboard to proactively diagnose and resolve the issue, somewhat than ready for a disgruntled person to come back to them with incomplete data.

Microsoft says that Groups consumer well being is targeted on offering actionable insights that truly do require administrator enter, surfacing precise points that can’t self-heal, and highlighting persistent issues somewhat than one-offs. The Redmond tech agency has highlighted a number of situations the place the Groups consumer well being dashboard can improve productiveness with minimal disruption to workflows.

One instance is coping with clients who’re experiencing crashing points in Groups. Somewhat than participating in a guide course of that entails asking them to breed the problem, you’ll be able to merely leverage the well being dashboard to identify problematic spikes after which remediate them your self (as a Groups admin) by the offered mitigation information.

Equally, one other situation entails monitoring and auditing if individuals inside your group are utilizing the newest model of Groups. Proper now, this can be a very guide course of, however with the well being dashboard, you get these insights immediately, together with particulars about potential points that is likely to be blocking Groups updates.

As anticipated, the Groups consumer well being dashboard is obtainable for admins and helpdesk groups throughout the Groups Admin Heart. Nonetheless, Microsoft has inspired clients to bookmark a direct hyperlink to the dashboard for simpler recurrent navigation.